Free Shipping to the Contiguous United States (Excluding Hawaii, Puerto Rico, Virgin Islands, and Alaska): We are delighted to offer complimentary shipping within the contiguous United States. Please bear in mind that this free shipping offer is not applicable to deliveries in Hawaii, Puerto Rico, the Virgin Islands, and Alaska.

International Orders: Unfortunately, we do not provide free shipping for international orders. For international deliveries, we offer two shipping options - Express Shipping via YunExpress and Standard Shipping via YunExpress. Please note that while Standard Shipping via YunExpress includes taxes for certain countries, any additional administrative or handling fees imposed by local courier companies or customs are not within our responsibility.

Shipping to Hawaii, Puerto Rico, Virgin Islands, and Alaska: Although we are currently unable to offer free shipping to these states, we understand your eagerness to determine the shipping cost. To provide you with the most accurate shipping fee, please anticipate receiving the fee details, which will be sent to your email address at You can conveniently complete the payment for the shipping fee by following the link provided on our official website.

For US orders, we entrust your deliveries to our preferred shipping partners, including FedEx, with occasional use of USPS and UPS. Typically, FedEx shipments take between one to 7-15 days for delivery. However, it's important to be aware that larger rugs shipped via freight may necessitate additional time for delivery.

Once you receive your tracking number, we recommend regularly monitoring its status. If your order's tracking number indicates "delivered," yet you have not received your order, we kindly request you to contact our Customer Support team promptly. This enables us to provide you with the best possible assistance. It is important to note that any FedEx/UPS/USPS/freight shipment not reported as missing within 5 days after the delivery status is shown on the tracking number will not be eligible for a refund or replacement.

Your understanding and satisfaction are of utmost importance to us, and we look forward to serving you excellently.